Exclusive Serenity is a boutique representation company based in Cape Town, specialising in Sales & Marketing and Public Relations for luxury hotels and resorts with a strong focus on island destinations.
Founded in 2004 by Melanie Floor who immigrated to South Africa from Germany, Exclusive Serenity has established itself as a dedicated representation company who positions hotels and resorts on the South African market. The dynamic team acts as an extended arm for the hotels’ own sales and marketing department, extending the reach and effectiveness of the in-house department.
Exclusive Serenity identifies the trends of the highly competitive travel industry and reacts respectively with in-depth knowledge, expertise and stamina. The company facilitates effective Sales, Marketing and Public Relations strategies through a client-specific concept together with targeted actions to increase business and brand awareness for clients.
They are very selective about the brands they take on and choose the properties they represent according to the high standards they provide, as well as beneficial synergies for clients. Exclusive Serenity is a full service agency offering a comprehensive range of services according to clients’ needs and requirements.
At Exclusive Serenity, they take on a brand and live it to ensure consistency throughout the sales process. For clients, the company goes the extra mile – with commitment and integrity.